Frequently Asked Questions
Everything you need to know about our premium meat products and shipping.
How is my order packaged for shipping?
All perishable items are packed in insulated containers with dry ice or gel packs to ensure they maintain the proper temperature during transit.
Where does your meat come from?
We pride ourselves on sourcing high-quality, sustainably raised meats from trusted ranch partners who follow strict animal welfare and quality standards.
When will my order ship?
To ensure freshness, we typically ship orders on Monday through Wednesday. Orders placed later in the week may be held until the following Monday to avoid weekend transit delays.
Do you offer international shipping?
Due to the perishable nature of our products and strict customs regulations regarding food, we currently only ship within the United States.
What is your return policy for food items?
Because our products are perishable, we cannot accept returns. However, if your order arrives damaged or there is an error, please contact us within 24 hours for a replacement or refund.
Can I track my delivery?
Yes, once your order has been processed and a shipping label is created, you will receive an email with a tracking number to monitor your package's progress.