Returns & Exchanges

Due to the perishable nature of our specialty meat products, Pearson Ranch cannot accept returns once an order has shipped. If your order arrives damaged or incorrect, please contact us within 48 hours for a replacement or refund.

Return Process

• 1.
  Inspect Your Delivery

  Upon arrival, immediately check your package for any signs of damage or missing items to ensure your jerky and meat products are in perfect condition.

• 2.
  Document Issues

  If you find a discrepancy or damage, take clear photos of the product and the shipping box as these are required for processing your claim.

• 3.
  Contact Customer Support

  Email our team at support@pearsonranch.com with your order number and photos within 48 hours of delivery to initiate a resolution.

• 4.
  Resolution Process

  Our team will review your request and, upon verification, will issue a full refund to your original payment method or ship a replacement order at no cost.